Submit a report
Last updated Aug 16, 2026
Submit a report
Start at reportaproblem.swaymoon.com.
Sign in
- Open the Portal and choose “Sign in with Swaymoon Account”.
- Finish sign-in and confirm authorization. This Portal needs
openid, username, and email. Language preference is optional. - If the Account has no email yet, bind one there, or type a reachable address on the submit form.
Choose intent and product
After sign-in, first choose what you want to do:
- Report a problem: a fault, sign-in failure, display error, docs issue, and similar
- Report abuse or a security issue: harassment, fraud, suspected intrusion, leak risk (see Report abuse or a security issue)
- Request Access: ask to restore a paused or disabled Swaymoon Account service. Reviewers restore access in Account admin; this portal does not lift the pause itself.
Then pick the product: Swaymoon Account, Developer, MusicOne, Docs, or Other / not sure.
Fill in the form
| Field | Rule |
|---|---|
| Required. Used for status mail. Prefills from the Account if present; you may change it | |
| Subject | Optional. If empty, the first part of the description is used |
| Description | Required. What happened, how to reproduce, what you expected |
| Attachments | Optional. See Attachments |
Include approximate time, device or browser, and any message you saw. Do not include passwords, codes, passkeys, or client_secret.
The form thanks you for contacting Swaymoon and explains that some limited personal information may be processed outside mainland China, under the Privacy Policy. You must tick that you agree to the Terms of Use, Privacy Policy, and Anti-Abuse Policy, or you cannot submit.
After you submit
You land on the report page with status Submitted. We may send a confirmation to the address you entered. The From display name is “Swaymoon Support”, address reportaproblem@mail.swaymoon.com.
The daily cap is 5. If you hit it, wait until the next day or add a note on an existing report.
Common questions
No mail?
Check junk, and check the address. Mail includes a conversation summary but not the files; open the link or My Reports.
Wrong product?
Add a note on that report. You do not need a second ticket.
Need a refund?
This Portal does not process refunds. Swaymoon has no in-app purchase refund flow today.